Terms of Service
Last updated: July 18, 2026 — Operated by CIMAX Technologies LLC
Welcome to ZenytCloud. These Terms of Service ("ToS" or "Agreement") govern your access to and use of the hosting, VPS, dedicated servers, and game server services ("Services") provided by ZenytCloud, a brand owned by CIMAX Technologies LLC (hereinafter referred to as "ZenytCloud", "Company", "we", "us", or "our"), via our official website and billing portal (Paymenter). By registering an account or purchasing any Service, you agree to be bound by these ToS, the Privacy Policy, and the Fair Use Policy (FUP).
1. Corporate Information & Governing Law
Ownership: The Services are operated and billed by CIMAX Technologies LLC, a Limited Liability Company registered in Wyoming, United States.
Jurisdiction: This Agreement is governed by and construed in accordance with the laws of the State of Wyoming, USA, for global corporate matters. However, for customers residing within the European Union (EU), mandatory consumer protection laws and local regulations (including GDPR) remain fully applicable.
2. Registration, Account & Verification (KYC)
Data Accuracy: You agree to provide true, accurate, and current personal information during the registration process on our billing portal.
Identity Verification (KYC): ZenytCloud reserves the right, at its sole discretion and at any time (particularly for high-risk transactions or fraud prevention), to request a valid proof of identity (e.g., government-issued ID, utility bill, or phone verification) before or after activating the Services. Failure to cooperate with verification requests will result in immediate account suspension or termination.
3. Billing Policy, Renewals & Cancellations
All services are billed automatically on a pre-paid cycle via Paymenter. Below is the automated service lifecycle schedule based on payment status:
Renewal invoice is generated and notification sent via email.
Second automated payment notice is dispatched via email.
If a new pending order remains unpaid, it is cancelled automatically.
The server is powered off and access is suspended.
All virtual machines, data, and backup storage are permanently deleted.
Payment Methods: We accept secure payments via Stripe and PayPal. We do not accept cryptocurrency payments.
Renewals & Cancellation: Subscriptions renew automatically upon payment. It is your responsibility to cancel services via the billing panel before the next invoice is issued if you do not wish to renew.
4. Refund Policy & Right of Withdrawal
No Refunds: Since Services consist of digital resources customized and provisioned instantly upon your request, all purchases are final and non-refundable, except as specifically guaranteed under the ZenytCloud Service Level Agreement (SLA).
Right of Withdrawal (EU Consumers): In accordance with Article 16(m) of the EU Consumer Rights Directive, by purchasing and requesting the immediate execution of the Service, you consent to the immediate start of the service provision and explicitly waive your 14-day right of withdrawal.
Free Trial Policy: To allow evaluation, ZenytCloud may offer a 1-day (24-hour) free trial period, limited strictly to lowest-tier plans. Trials are capped at a single use per person/family/IP address to prevent abuse.
5. Chargebacks, Disputes & Fraud
ZenytCloud enforces a zero-tolerance policy against billing fraud and unauthorized disputes.
Opening a payment dispute, claim, or chargeback via Stripe, PayPal, or card issuers without first contacting our billing support will result in:
6. Resource Limitations (Fair Use)
Resources are monitored constantly. Sustained, continuous utilization of CPU or RAM at 100% for more than 4 consecutive hours without pre-authorization from support is prohibited.
Dedicated resources belong exclusively to your instance. You may run workloads at full resource capacity (100% CPU/RAM/Disk IO) continuously without constraints, provided you do not run prohibited tasks.
7. Content Responsibility & Suspension
Liability: ZenytCloud and CIMAX Technologies LLC are not liable for the content, code, applications, or data stored on or run from your rented resources. You retain sole civil and criminal liability for your services.
Abuses: If we receive a legitimate abuse notification (e.g., DMCA copyright infringement, Phishing reports, outbound Spamming) or detect malicious processes during network scans, we reserve the right to suspend or terminate services immediately without refund or prior warning.
8. Maintenance & Price Adjustments
All infrastructure maintenance, service adjustments, or pricing notifications will adhere strictly to the following advance warning schedule:
If a price increase occurs, you may opt-out and cancel your services before the rate change takes effect. Prepaid billing periods are non-refundable.
9. Backups & Data Protection
Important: ZenytCloud does not provide automated data backups as part of standard service tiers.
The Client is solely and exclusively responsible for the creation, upkeep, and external offline backup of all configuration files, server code, and databases. ZenytCloud cannot be held liable for any data loss, file corruption, or database failures under any circumstances, including hardware failures.
10. IP Addresses & Network Allocation
Ownership: Allocated IP addresses remain the property of ZenytCloud/CIMAX Technologies LLC and are assigned from our network blocks.
Custom subnets: Additional IP addresses can be purchased during checkout or from the panel. Subnet requests can be made via a support ticket.
DDoS Mitigation: In case of heavy DDoS attacks compromising network integrity, we reserve the right to temporarily drop incoming traffic or place target IP blocks in nullroute to safeguard the network infrastructure. Each client is entitled to one free IP change; subsequent requests will be evaluated and may incur a setup fee.
11. Limitation of Liability & Indemnity
Exclusion of Damages: Under no circumstances will ZenytCloud, CIMAX Technologies LLC, or its directors, employees, or partners be liable for indirect, incidental, special, punitive, or consequential damages (including profit loss, data loss, business interruption, or service outages).
Max Compensation Cap: ZenytCloud's total liability for any claim arising out of these ToS or the use of the Services will be limited to the amount paid by the Client to ZenytCloud for the specific service in the 3 (three) months immediately preceding the event that gave rise to the claim.
12. Amendments to the Terms
We reserve the right to update these ToS. Clients will be notified of material changes with at least 14 days of advance notice via email or panel announcements. Continued use of Services after changes take effect constitutes your acceptance of the revised terms.